Frequently Asked Questions

To help guide you at any stage of your bathroom renovation process, we have collated a list of frequently asked questions about our bathroom design and installation service. 

As part of our commitment to outstanding customer service, our London bathroom showroom team are also available to support and help you in any way that they can. 

About Kallums Bathrooms

Planning a refurbishment for your family bathroom or installing a modern shower room? Kallums Bathrooms design and install bespoke luxury bathrooms in London that add value and look and feel amazing. We are trusted by our customers because of our caring, highly skilled and genuine team. Below are some of the questions the team commonly get asked about why you should work with us and what we can offer you. 

Have a question that’s not answered here? Contact us for a speedy response and we will also add it to this page.

Kallums Bathrooms offers an experience unlike any other bathroom retailer. We pride ourselves on our full-service approach and our first-class customer service. Our dedicated bathroom experts have over 30 years’ experience creating exceptional bathrooms. We offer a complete project managed services where we design, supply and install.

We offer an unrivalled product portfolio that includes leading bathroom brands  and the highest quality manufacturers. Plus, due to our of experience means we can source the most beautiful and innovative bespoke bathroom products.

We display a vast range of leading luxury bathroom brands. This includes:

  • IdeaGroup
  • Gessi
  • Villeroy & Boch
  • Graff
  • Waters Baths
  • BC Designs
  • The Stone & Ceramic Warehouse
  • Ca’Pietra
  • Lefroy Brooks
  • Samuel Heath
  • Kast Concrete Basins
  • Arteform
  • Coalbrook
  • Bathroom Origins
  • Majestic Showers
  • Saloni
  • Catalno
  • Nocode
  • Matki
  • Bette
  • AXOR
  • Laufen
  • Drench

We offer a complete design, supply, and install service. However, we can supply only if required.

All products are covered by individual product manufacturer warranty.

Delivery times for our products varies depending on the chosen brands. If a quick delivery is the highest priority then our dedicated bathroom experts can advise the brands that will meet your needs and timeframe.

We pride ourselves on our excellent customer service and communication is a key part of this. You will be kept regularly updated throughout the entire project and contacted to arrange a suitable delivery date.

Our delivery team go above and beyond to ensure your items are delivered safely. However, in the unlikely event of any issues with your order, please contact us on 020 3620 2076 and we will resolve any issues. as soon as possible

We offer a comprehensive bathroom design service that includes a site survey to fully understand your bathroom space. If you then choose to have your new bathroom done with us, there is no cost.

Yes we offer exclusive discounts just for our trade customers! Click here for full details on how we cater for our trade clients. 

We offer an unrivalled ranged of luxury bathroom products. If you are looking for something that isn’t advertised on our website – Call us on 020 3620 2076 or email us at

Bathroom Design

Our award-nominated designers are committed to designing your bathroom to perfectly suit every desire and requirement you may have. We believe it is this bespoke, tailored approach which means our bathroom design only receives the very best reviews.  Our team have built up a personal relationship with suppliers and brands over the years, giving you the freedom to dream and us the ability to fulfil them. Below are some FAQ’S about our bathroom design process.   

Have a question that’s not answered here? Contact us for a speedy response and we will also add it to this page.

All Computer Aided Design (CAD) images are only a visual representation of your bathroom and its products and are provided for guidance only. We cannot guarantee that the design will 100% reflect colour, dimensions, or exact products. Any measurements taken by Kallums Ltd are as accurate as they can be. All measurements should be checked by installer prior to confirming the order.

We offer a comprehensive bathroom design service that includes a site survey to fully understand your bathroom space. If you then choose to have your new bathroom done with us, there is no cost.

Designing a luxury bathroom can be a complex task due to all the important technical considerations. That’s why we offer comprehensive bathroom design services to manage the entire process for you. Ensuring your bathroom will look luxurious yet functional

Before Bathroom Installation

We understand that deciding to install a bespoke luxury bathroom can be a large investment and you may be feeling overwhelmed or eager to choose the correct company for you. Kallums Bathrooms will take care of every stage of the process. Our knowledgeable and experienced team are here to to help with any last minute snags or changes. Read on for some common questions we receive before bathroom installation begins.  

Have a question that’s not answered here? Contact us for a speedy response and we will also add it to this page.

The average bathroom installation project takes 3-5 weeks, however unforeseen circumstances may arise which could delay the project. We will do everything we can to eliminate any delay.

50% on ordering and remaining 50% due by first day of installation 

Delivery times on bathroom products vastly depending on the brand and the location they are coming from. We provide a vast range of leading bathroom brands who can offer quick delivery. If time is a crucial factor for your bathroom project, our expert team will be able to suggest the best brands that will meet your needs. However, if you are happy for a longer delivery times, we offer many luxury brands who specialise in bespoke and designer bathroom products.

We source our products from the best bathroom’s brands worldwide! However, many of the brands we supply are based in the United Kingdom, Italy, and Germany.

Our highly experienced and knowledgeable staff can answer any technical questions or provide you with any information you might need.

Our team of installers are all qualified, insured and have a wealth of experience. We have a strict vetting process and only hire bathroom installation specialists who meet our high standards.

During Bathroom Installation

Our dedicated installation team are professional, respectful and along with your assigned personal installation manager can guide you through every step of the bathroom installation service.  

Have a question that’s not answered here? Contact us for a speedy response and we will also add it to this page.

Our team of luxury bathroom fitters work to the highest possible standards. To help protect your property we lay protection on carpets and flooring from the bathroom to the entrance. We also seal any applicable doors/areas to protect from dust

We have an installation project manager, who is a dedicated bathroom expert that oversees all bathroom installations and ensures the entire process runs smoothly. We provide a planned itinerary and take photos to document every stage of the installation process and send to our clients to keep them fully updated.

Our team of luxury bathroom fitters pride themselves on a hassle-free services. However, as with any bathroom installation, some disturbance is inevitable – but we do our best to keep disturbances to an absolute minimum! We will keep you updated throughout the entire installation project of the work to be completed each day, so you will have warning of any tasks that can cause disturbance.

After Bathroom Installation

Kallums Bathrooms offer ongoing support and aftercare of your new luxury bathroom. Our bathrooms are completed to a very high finish and we will do everything we can to help and advise you to ensure your bespoke bathroom project is maintained to the highest standards long after installation. 

Have a question that’s not answered here? Contact us for a speedy response and we will also add it to this page.

We offer a 2-year workmanship guarantee which covers the installation of products including tiles and products supplied by ourselves, where still under manufacturer’s warranty, as well as plumbing, electrical work, and decoration. This does not cover any damage, accidental or otherwise, to installation and/or products once the installation has been signed off.

Our bathroom installation specialists go above and beyond to ensure your bathroom has been installed perfectly. However, in the unlikely event of any issues after installation, please contact us on 020 3620 2076 and we will send our team over to investigate as soon as possible.

Our Happy Customers

We are very proud of the fantastic reviews we receive, they are testimony to the hard work that goes into every single bathroom installation we complete. 

Sarfraz Hassanjee
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Very professional company to deal with and they do actually go out their way to ensure a professional service.
Bradley Humphreys
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Kallums bathrooms is a truly exceptional bathroom showroom, with first class service.
Nicole Finnan
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Excellent and aspirational service - he listened to what we wanted and delivered perfect plans.
Harry Nelson
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Recently we decided to update to our small bathroom and sought a number of suggestions/ plans from different sources but none of them came up to the excellent design that Kallums produced. We were pleased. The work started on time and the installation team were great in doing a professional job and involving us with any decisions needed during the installation. I would strongly recommend Kallums
Maurice Daw
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If you want a bespoke bathroom, and some good personal advice and service, then Kallums is for you! We are really impressed with his attention to detail, his high standards and persistence in helping us replace two bathrooms in our Putney house. He brought some good ideas, but also listened to what we wanted too. The fitting team were good. Thoroughly recommended.

Lets Talk

If you would like to speak with us about any of our services or book a visit to our luxury bathroom showroom, we will be happy to help with any questions you have.

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Call us

T: 020 3620 2076
T: 020 8780 1111

Monday to Saturday: 09:00 AM to 06:00 PM
Sunday: CLOSED

Luxury London Bathroom Showroom
Kallums Bathrooms
100 Lower Richmond Road
SW15 1LN

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