Terms and Conditions

Terms and Conditions 

PLEASE READ OUR STANDARD TERMS CAREFULLY – IT IS IMPORTANT THAT YOU UNDERSTAND THEM FULLY 

WHO WE ARE 

We (Kallums Bathrooms) are a limited company in England and Wales under registration number is 08423115, and whose registered office is at 100 Lower Richmond Rd, London, SW15 1LN. The Company’s registered VAT number is GB 164297291. 

THESE TERMS 

These terms apply to all contractual agreements made between us and you, the customer. We may change these terms from time to time. Please check and read them carefully before you make a new purchase. None of your statutory rights are affected. Any order you place with us is subject to these terms and conditions. If you have any questions about any part of these terms, please contact us on the details quoted on this page. These terms are standard and non-negotiable. 

HOW TO CONTACT US 

The Buyer can contact us by telephoning us at 0203 620 2076 or by writing to us at  enquiries@kallumsbathrooms.co.uk or Kallums Bathrooms, 100-102 Lower Richmond Rd, London, SW15 1LN. 

DESIGN 

• All Computer Aided Design (CAD) images are only a visual representation of your bathroom and its products and are provided for guidance only. We cannot guarantee that the design will 100% reflect colour, dimensions, or exact products. Any measurements taken by Kallums Ltd are as accurate as they can be. All measurements should be checked by installer prior to confirming the order. 

• Charges for design consultation fee is £500 plus VAT per room, with a maximum of 3 amendments per design. 

• Though payment of a design consultation fee does not commit you to buying a bathroom from us, the service is intended to be a part of the bathroom buying process. We do not promote our bathroom design service as a standalone product, and it is not to be employed as such. 

• The design consultation fee commits one of our designers to produce a workable proposed layout and specification for the room under discussion. This will be presented to you in the form of 3d renders and a quotation. 

• Once a bathroom order has been placed and payment made against that order, a fitters pack will be provided to the installation team that may include final renders, plans, projections, and notes of any important considerations. This document and its contents will not be provided prior to an order being placed. 

ORDER 

• If we are unable to accept your order, we will inform you of this in writing and will not charge you for the Goods. This might be because the Goods are out of stock, because we have identified an error in the price of description of the Goods or because we are unable to meet a delivery deadline you have specified. 

QUOTATIONS 

• Prices quoted are the current prices at the time, they may thereafter vary and be subject to change due to supplier’s price changes. 

PAYMENT 

• The price of the goods shall be the price given on the date you place your order and will be confirmed on your invoice and will include VAT at the current rate. 

• Delivery charges may be applicable to your order. 

• A stage payment structure is issued (for supply & installation service only) when your bathroom installation is confirmed. When placing your order, you agree to conform to the payment structure and any delay in making these stage payments may cause the installation programme to be deferred or suspended. 

• Should you instigate a delay in installation during the process, the payment structure issued to you at order stage withstands. 

• All goods remain the property of Kallums Bathrooms Ltd until the invoice is paid in full. 

• Invoices outstanding over 30 days are deemed overdue and we reserve the right to charge daily interest at 5% over Bank of England base rate on the outstanding balance. 

• Any requested additional works can be priced on a separate quote for an alternative installation. 

PRODUCT 

• In the unlikely event that you encounter a problem with any product supplied, please contact us immediately and we will assess if the problem is covered by our 2-year workmanship guarantee (if our installation service was used) or is covered by individual product manufacturer warranty, in which case a replacement can be sought from them direct. 

• Your quotation and fitter’s summary will list all products to be ordered on your behalf and by confirming the order you are agreeing to the quantities and items ordered as well as these terms and conditions. Therefore, if changes or additions are required after the order is placed, this will be treated as a new order for which payment will be required and products may not arrive within the timescale of the original order. 

• Any ‘Special Order’ products will be pointed out to you during the quote or order process. These products are made or ordered individually to your specification and as such we are unable to accept any changes, amendments, or cancellations once the order has been processed. This does not affect your statutory rights. 

• If a non-special-order item or items are ordered and you later decide is not required, even prior to delivery, an invoice will be raised to cover the manufacturers re-stocking fee (minimum of 25% of price) and any collection or delivery charges. Any goods agreed for return must be in original and undamaged packaging and not been or attempted to be installed. 

• Tile quantities should always be checked by installer prior to confirming the order as excess tiles cannot be returned. 

• All products are covered by individual product manufacturer warranty. 

• Product cleaning guidelines must be followed. Aggressive cleaners will cause damage to the products finish long term and may void any manufacturer warranties. 

SUPPLY ONLY 

• All goods must be paid for in full and all funds cleared 3 days prior to delivery or collection. All special-order items must be paid for in full before we order them from our suppliers. 

• Due to tile or flooring cuts and patterns, styles and sizes, the quantities of tiles are estimated only. Any tile quantities quoted by Kallums Ltd are as accurate as they can be with additional 15% for wastage However tile quantities should always be checked by installer prior to confirming the order as excess tiles cannot be returned. In the event additional tiles or flooring are required these products will be charged as per your original quotation or the current price on the date and may not arrive within the timescale of the original order. 

• Any delivery date provided is approximate and should not be relied upon. 

• Do not arrange for the installation of products until they have been delivered or collected and checked for any damage. We are not liable for any delays, costs, losses, damages and claims otherwise suffered or incurred for delay in the receipt of goods. 

• All deliveries to your home must be signed for by person(s) over 18. 

• We shall be entitled to make partial deliveries. Each instalment shall be a separate agreement to which all the terms and conditions of this contract will apply. 

• We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems. 

• In the event any product is missing from a delivery or found to be damaged it MUST be reported to us within 48 hours for us to resolve the matter with the manufacturer and arrange a replacement if warranted. 

• Please ensure there is a convenient vehicular access point to your property. We are only able to deliver kerbside therefore you will need to ensure the person accepting the delivery can take the delivery in to the property. 

• Any deliveries will be arranged for between 8am and 6pm. Preferences will be considered but cannot be guaranteed. 

INSTALLATION 

• All deliveries to your home must be signed for by person(s) over 18. 

• We shall be entitled to make partial deliveries. Each instalment shall be a separate agreement to which all the terms and conditions of this contract will apply. 

• In the event any product is missing from a delivery or found to be damaged it MUST be reported to us within 48 hours for us to resolve the matter with the manufacturer and arrange a replacement if warranted. 

• We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems. 

• The company will manage and perform the installation with reasonable skill and care and accepts responsibility for the standard of workmanship and condition of tools and equipment. We are fully insured. 

• The company shall be entitled to sub-contract all or any part of the work. In practice we enjoy longstanding relationships with all our sub-contractors who are chosen very carefully. 

• We will take reasonable care in our work however, there is possibility that during the removal of your old bathroom, removing old tiles and loosening old plaster that the vibrations may cause cracking to other nearby walls. If this does happen, we will repair the area ready for you to arrange suitable re-decoration. This is the same for any pipework outside of the area being worked on, vibrations could cause older pipe connections to come loose elsewhere in the property which would be unforeseeable and beyond our control. If this were to happen we would make good for you to arrange redecoration or provide a separate quote to repair. During this process, and throughout the installation the utmost care will be taken to ensure that the risk of damage is minimal. 

• Measurements are taken from your original space, and we cannot be liable for any changes in size caused by the removal or extensions which cause additional space you may make after measurements taken. Should additional work be required due to these changes an amendment to the original quote and design will be required. You are required to inform us if any of these changes are made as soon as possible. 

• If we need to lift floorboards there is a possibility that the plaster on the ceiling below may crack and, in some cases, leave fixings visible, like nails and screws. If this does happen, we will repair the area ready for you to arrange suitable re-decoration. Again, during this process, and throughout the installation the utmost care will be taken to ensure that the risk of damage is minimal. 

• As standard we try to conceal all pipework and shower-valves in the walls which creates a clean finish to your bathroom. As this detail increases the risk of damage to nearby walls, should you wish to avoid this possibility altogether please let us know prior to work starting. We will then either leave pipe-work visible, fit pipe-boxing If we use surface mounted shower-valves this will need to be agreed and arranged prior to confirming the order. 

• While we are working within your home, we will need to close water supplies to the bathroom. If your isolation valves, such as stopcocks, are poorly maintained and have ceased to open or close and need to be replaced for work to continue they will be priced separately as an extra charge and may not be included in your original quotation. 

• When installing your lighting it is likely that our electricians will have to remove loft insulation. This insulation will be left off after lighting is installed to prolong the life of the bulb and prevent overheating. 

• All our electricians are fully qualified and will issue general electrical certificate once work has been completed and tested. 

• You are required to provide us with information about your heating system e.g., age, maintenance dates and type of system, before work commences to try to avoid issues when re-filling the system following works carried out. 

• We cannot accept any liability for products not originally installed by the company which may require alteration, modification or re-installing at the customer’s request. 

• We always use the best tile adhesive and although flexible sometimes cracks can appear in grout lines (only applicable on wooden floors), due to natural movement. We allow for this by using flexible adhesive as standard. In such circumstances we cannot guarantee that cracks will not occur. 

• All due care and consideration will be made to ensure safe keeping of pets, but you are responsible for ensuring that measures are in place to safeguard them from injury or escape. We cannot be held responsible if an accident or escape occurs. 

• Our payment structure is 50% deposit upon confirmation of order and 50% balance to clear the week before the installation commences. Invoices outstanding over 30 days are deemed overdue and we reserve the right to charge daily interest at 5% over Bank of England base rate on the outstanding balance. 

• Ensure that your payments are made in accordance with your payment structure and that your account is settled within 24 hours of your installation being complete and the completion form signed. For the avoidance of doubt, this does not include any snagging or small remedial works that may be outstanding or separately ordered during the installation. 

• Any snagging will need to be reported within 7 days of the installation being complete. 

• We will dispose of anything left in the bathroom, so please ensure before we arrive that you remove any fixtures or fittings you wish to keep or reuse. 

• During installation, carpets in high traffic areas for bathroom access are always protected with a sticky plastic covering, unfortunately there is no such protection for walls. We will always take the utmost care when in your home. however, when handling large heavy items upstairs and through hallways minor damage, such as chips or scuffs, may occur. If this does happen, we will repair the area ready for you to arrange suitable re-decoration. 

• The average bathroom installation project takes 3-5 weeks, however unforeseen circumstances may arise which could delay the project. We will do everything we can to eliminate any delay. We are not liable for costs, losses, and claims otherwise suffered or incurred for delay which is out of our control. 

• If the installer encounters or discovers any unforeseen or concealed condition, or any other condition which is a variance with or not anticipated by the plans, the installer may suspend the work and immediately notify the customer. The agreement (e.g., costs, design, schedule, etc.) shall be adjusted in accordance. Additional costs will be invoiced separately. 

• In the unlikely event you experience any workmanship or any product related problem after installation you MUST report it to us immediately using the contact details above. Failure to contact us straight away may cause further issues with the product or to your property, for which we would not then be liable. Failure to contact us in the first instance will invalidate your Workmanship Guarantee. For the avoidance of doubt, we will not be liable for any third-party costs unless we have expressly agreed to them in writing. 

• The 2-year workmanship guarantee covers the installation of products including tiles and products supplied by us, where still under manufacturer’s warranty, as well as plumbing, electrical work, and decoration. This does not cover any damage, accidental or otherwise, to installation and/or products once the installation has been signed off. 

• Certain bespoke or made-to-measure products will require measurements be taken during installation of the bathroom, and as such may not be available by the predicted project finish date. In such cases, we will return to the property to complete installation of these products once they become available. Examples include, but are not limited to, bespoke shower enclosures, and fitted furniture. 

• Should products be delayed for any reason and not be available for the planned installation date, we reserve the right to propose a later start date. Alternatively, we may offer to carry out those parts of the installation that can be completed, and then return to the property to install the delayed products once they become available. 

GENERAL TERMS AND CONDITIONS 

• As providers of bathroom goods and products, we ensure our goods are of satisfactory quality, fit for their particular purpose, match descriptions or samples and, if installation service taken, are correctly installed. 

• If goods provided by the Company do not meet the points outlined in the 2015 Consumer Act, on account of being faulty or provided through poor service, you have the right to tiered remedies. 

• Our workmanship guarantee is 2 years. The guarantee is not transferrable following a house sale. 

• In the event of accidental damage to products or faulty goods reported during installation the company will arrange repair or replacement. 

• Any lead times provided by us in relation to products and/or services are estimates only. No liability is accepted by us with respect to late products and/or services, including where this impacts on installation dates.