Privacy Policy

At Kallums Bathrooms Ltd (“we”, “our”, “us”), we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website, contact us, or use our services.

Information We Collect

We may collect and process the following information:

Personal details you provide (e.g. name, email, phone number, address) when you complete forms on our website or contact us.

Project information relating to bathroom design enquiries, quotes, and consultations.

Technical information such as your IP address, browser type, and usage data collected through cookies and analytics tools.

Marketing preferences if you subscribe to our newsletter or promotional updates.

How We Use Your Information

We use your information to:

Provide our bathroom design, supply, and installation services.

Respond to your enquiries and provide quotations.

Process orders and manage appointments.

Improve our website and tailor content to user interests.

Send you relevant updates and marketing communications (where you have consented).

Comply with legal or regulatory obligations.

Sharing Your Information

We will never sell your personal information. We may share it with trusted third parties when necessary, including:

Service providers who support our operations (e.g. IT, website hosting, CRM, email marketing).

Delivery partners or contractors working on your project.

Legal or regulatory authorities, if required by law.

Cookies & Tracking Technologies

Our website uses cookies to enhance your experience, analyse site traffic, and support marketing campaigns. You can manage or disable cookies via your browser settings. For more details, please see our Cookie Policy.

Data Storage & Security

We store your personal data securely and take appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse.

Your data is retained only for as long as necessary for the purposes outlined in this policy.

Your Rights

You have the following rights under UK data protection law (UK GDPR and Data Protection Act 2018):

To access the personal data we hold about you.

To request correction of inaccurate data.

To request deletion of your data (subject to legal obligations).

To withdraw consent for marketing communications at any time.

To request restriction or portability of your data.

To exercise these rights, please contact us at enquiries@kallumsbathrooms.co.uk.

Marketing Communications

We will only send you marketing messages if you have opted in. You can unsubscribe at any time using the link in our emails or by contacting us directly.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of external sites and encourage you to read their policies.